Special Order Terms & Conditions

  1. Quotes & Estimates Unless the quotation/estimate specifies otherwise, it is valid for 30 days and for the full quantity only. The quote/estimate supersedes all previous quotes/estimates. If you wish to change your order or product specifications before delivery a requote will be provided. We will be bound to supply you the Goods when Tools Warehouse accepts your order (but not before), and you will then be bound to pay for them. Delivery is within 14 days of us accepting the order except where we advise you otherwise.
  2. Payment For retail customers (i.e. you do not have an account with Tools Warehouse) then you will be required to make payment in full when you place your order.
  3. If you are an Account customer (i.e. you have an account with Tools Warehouse), Tools Warehouse’ Terms and Conditions of Supply on Credit apply. Short payment of any invoice is not permitted.
  4. Delivery (if applicable) A charge for delivery to your home or premises will apply. Tools Warehouse will give you an estimated delivery date/time in good faith, but we are unable to accept liability for delay in delivering the goods, which is beyond our reasonable control (eg if stock is unavailable).
  5. You must ensure there is clear and safe access for delivery. Please ensure there is a person present at the delivery premises who is authorised by you to accept delivery. If there is not, you authorise us to deliver the Goods anyway (if we consider it is safe and appropriate to do so). If the delivery contractor arrives at the agreed time but is unable to deliver the Goods or considers that it is unsafe or inappropriate to do so, you may be required to pay for re-delivery later. Some Goods may require extra delivery personnel, which may incur an additional charge. We will deposit your Goods at ground level at the delivery premises unless you have arranged otherwise with us. The Goods are at your risk after delivery. For Commercial customers liability for damage to any property occurring in the course of delivery will not be accepted.
  6. Collection If Goods are being collected; please collect them within 10 days (Commercial customers) or 30 days (retail customers) after we inform you that they are ready for collection. If you do not, then unless you make arrangements with us for late collection, we will assume you have cancelled your order. This means we may re-sell the Goods and you may forfeit any deposit or payment you have made. We may need to verify your identity upon collection.
  7. Warranties We will endeavour to resolve any problems quickly after notification. Tools Warehouse warrants that the Goods are fit for their usual purpose and are free of defects. Retail customers are also entitled to statutory consumer guarantees, including that the goods are "acceptable quality". You should ensure that the Goods are suitable for your specific purpose. 
  8. Cancellation & Returns We will endeavour to assist you if you wish to cancel your order or return Goods unused – for retail customers please see the returns policy on our website. Some Goods, including custom made Goods are non-returnable unless a warranty or guarantee is breached.

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