Shipping

Tools Warehouse uses various Australian shipping carriers including Australia Post for the delivery of all orders within Australia. Parcels will be sent in plain and unmarked packaging to assure security and privacy. Orders will be dispatched promptly once payment has been processed.

Please provide an address where someone will be available between 9am-5pm to receive and sign for the parcel, otherwise collection from your local post office or courier collection point will be necessary. Business addresses are preferable as the receptionist can sign for the order.

Estimated Shipping Fees:

The shipping fees shown on the product page are an estimate only. Final shipping fees will be displayed during your checkout process based on the shipping method, product type, weight and location chosen by you.

Bulky Goods:

We deliver to PO Boxes. However, any orders over 22kg cannot be delivered to a PO Box.

Any orders over 22kg or 50cm cubic volume/weight will require a freight quote and may incur additional charges. Once the order has been placed, our customer service team will contact you via email or phone to give an accurate freight cost.

Order Tracking:

All orders will include a tracking number via email. Customers are expected to receive the tracking number on the day the order is dispatched from our warehouse. 

Please refer to the courier company website and enter the tracking details to calculate an estimate delivery timeframe. We dispatch orders from our warehouse located at Smithfield NSW 2164 or Liverpool NSW 2170.

Please contact our customer service team on the below details if you have a query regarding this.

Dispatch Delays:

We aim to dispatch all orders within two business day providing all items are in stock. We may send partial deliveries if an item is on back order.

During busy periods, such as Christmas or Sale events, there may be a delay in processing your order.

Any estimated delivery times provided are based off information from the courier company. Any delays due the courier company are outside of our control and will need to be followed up with the courier company.

 

Please contact our customer service team on the below details if you have any concerns about your order.

Support: orders@toolswarehouse.com.au

Phone: 1300 850 801

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